Huawei’s ICT Summit Shows Digital Transformation Redefining Oil & Gas
It’s easy to see digital transformation playing a major role in consumer-facing firms. Digital customer experience sits at the core of retail — through Web sites, mobile devices, and increased focus on...
View ArticleThe Top Tech Trends To Watch: 2016 To 2018 — Should Help Accelerate CIOs’ BT...
CIOs already face significant pressure to understand and respond to digitally empowered customers. And as their firms’ customer experience (CX) focus intensifies, CIOs must bring digital into the heart...
View ArticleTransform Federal IT To Accelerate Constituent Experience (CX)
Federal agencies striving to meet their mission objectives increasingly adopt digital technologies to improve constituents’ experiences. But many of these agencies fall short of their mark as their IT...
View ArticleAdvanced Digital Businesses Are Winning With Tech-Driven Business Innovation
Those that don’t keep up with the rapidly changing pace of technology will cease to be competitive and get left behind. The most advanced enterprises have common threads. These agile, customer-obsessed...
View ArticleIn The Era Of Shutdowns, Federal Agencies Can Reinvent Citizen (And Employee)...
Never let a serious crisis go to waste! Senior government executives would be wise to listen to Winston Churchill’s wisdom! We’re living in the era of shutdowns, when funding disruption is the norm. To...
View ArticleWant To Be A CX Leader? Work With Your CIO To Deliver End-To-End, Real-Time CX
To achieve superior customer experiences, CX leaders and CIOs must collaborate. Learn why.
View ArticleHow To Adjust Your Tech Budget To Survive Or Thrive In The Pandemic Recession
As firms emerge from the coronavirus pandemic, they need to realign tech spending to match post-pandemic priorities. Here are some tools and insight that can help.
View ArticleCapturing Key Future Fit Strategies And Core Drivers
We are happy to announce the publication of a collection of data snapshots on senior technology decision-makers’ attitudes and behaviors around being future fit. Forrester defines future fit tech...
View ArticleThe State Of Future Fit, 2022: Three Adaptive Behaviors Predict Maturity
"The State Of Future Fit Technology Strategy, 2022" identifies the three adaptive behaviors that future fit organizations emphasize.
View ArticleKick Off Your T&I Experience With A Tech Strategy Assessment
Forrester’s Technology & Innovation North America Forum in Austin, Texas is fast approaching (September 10–12). If you, like us, are feeling restless to begin learning how technology is powering...
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